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Terms & Conditions

Welcome to Amaroo Pet, please take the time to peruse our terms and conditions.  By continue to browse and use this web site including placing an order, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy and shipping Policy govern Amaroo Pet Pty Ltd's relationship with you in relation to this web site. For the purpose of the website we and us refer to amaroopet.com.au and the term you and your, refer to the user or the viewer of the website.

Amaroo Pet (amaroopet.com.au) is located in Queensland, Australia, as such all parties are subject to laws in the jurisdiction of Queensland, Australia.

amaroopet.com.au reserves the right to make changes to this site and these terms and conditions at any time.

By ordering or registering on amaroopet.com.au, you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at hello@amaroopet.com.au and we will remove you from marketing communications.

Product Ordering & Payment

Upon purchase of goods, the buyer agrees to use the products only for their intended purpose. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use. The advice and information contained within this website is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While we make every effort to ensure that the information contained within this website is correct, we take no responsibility for any loss or damage arising from the use of this website.

Amaroo Pet is under no obligation to ship any goods ordered until payment for those goods has been received. All orders are subject to pre-authorisation checks to ensure sufficient funds are available and to confirm the validity of the payment method. In the event of the requested goods being unavailable Amaroo Pet may cancel the transaction and effect a full refund.

All prices listed are inclusive of any Australian Goods and Services Tax applicable. Amaroopet only ships within Australia.

Amaroopet is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

If notified before goods have been dispatched, Amaroo Pet can facilitate order cancellations. If items have been shipped, Amaroo Pet reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Returns and Warranties.

Amaroo Pet will not accept any returns without a return reference number issued by customer service at Amaroo Pet. Prior to returning any product please contact Amaroo Pet by either telephone or hello@amaroopet.com.au, Amaroopet expressly reserves the right to approve or accept any returns and which transport service to be utilised. Amaroopet will arrange courier pickup and freight charges will be deducted from any refund amount.

 In the case where Amaroo Pet has sent the wrong item as per sales/order manifest, Amaroo Pet will refund full cost of freight upon receipt of the goods. All refunds will be funded when goods are received by Amaroo Pet, in the manner payment was received such as credit card or paypal.

All returned goods must have original tags attached and in original packaging and in a saleable condition. Due to health requirements all pet clothing, lifejackets, storm shirts and alike must be free of animal hair and any other matter that may affect resale of the goods being returned. All food items must be in original packaging and unopened.

In the case of goods been received damaged, please note when signing for your goods and forward a photograph of the damaged product to hello@amaroopet.com.au to allow the matter to be resolved quickly and promptly.

All repairs are carried out by the manufacturer and not by Amaroo Pet. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. Amaroopet cannot control the availability of parts of replacement goods.

Amaroo Pet has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Amaroo Pet cannot be held accountable for repair periods or communication from the manufacturer.

We aim to have your return processed within 24 hours of receiving the item; however some faults must be approved by the manufacturer before a refund or replacement can be issued.

Please contact customer service or the brand directly for warranty periods.

Trademarks and Intellectual Property

All content displayed or comprising the website, including without limitation the images, brand names, trademarks, commentary, website layout and software are subject to intellectual property protection in Australia and internationally. You do not have permission to modify the content on this website, permit unauthorized users to access it (whether intentionally or otherwise) or transmit it to third parties. Any misuse of Amaroopet’s intellectual property rights and/or Amaroo Pet’s partners' intellectual property rights will result in immediate termination of Your account and You may be liable for damages.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Amaroo Pet is not responsible for the operation of or content located on or through any such site.

Throughout the use of the site users may be invited to review certain products. If you do submit such reviews, you give Amaroo Pet permission to use, reproduce, modify and publish them in a royalty-free, irrevocable manner. You also permit Amaroo Pet to publish your first name and State or Town.

Such reviews posted, in no way represent the views or opinions of Amaroo Pet or its owners, shareholders, employees or others, but are the sole product of its creator.